Value-based health care is one of the most important topics in health care transformation today. During the COVID-19 pandemic, healthcare systems have witnessed a major disruption to elective and chronic care services leading to a setback in the continuity of care for millions of patients worldwide. The management of the pandemic has also put a huge strain on healthcare systems to “flatten the curve” and preserve human and physical capacity within the healthcare systems to treat those most severely affected by the disease.

COVID-19 had an impact on how patients perceive value in healthcare as well as providers’ behaviours. Due to limited physical accessibility to facilities, patients became more accustomed to a virtual delivery model. It has forced healthcare systems to adapt to new ways of care delivery and resulted in wide acceptance of emerging technologies and successful implementation of virtual and digitally-enabled care practices. By innovating in digital healthcare, we can support our ambition towards reducing inefficiencies in healthcare delivery, improving access, reducing costs, increasing quality of care and making health services more person-centered, thus extending an opportunity to provide with “smart care”.